Jacksonville, Fla. July – Bayway Mortgage Group implemented a live chat functionality on its website in July to help users speak with a certified loan originator directly and instantly. By offering this new service, Bayway Mortgage Group’s website users can get a free consultation immediately or ask any questions might have to a certified loan officer.
Bayway Mortgage Group knows the loan process can seem difficult and confusing to a large number of individuals. Many of Bayway Mortgage Group’s clients are first-time home buyers with limited experience dealing with mortgages and loans. Bayway Mortgage Group wanted its website to be able to connect with its users directly and instantly to answer any questions or concerns.
As a result, the management team at Bayway Mortgage Group sought to implement a live chat feature onto its website. Several different live chat integrations were tested before the most user-friendly version finally chosen.
In the bottom right corner of the Bayway Mortgage Group website, individuals can find a black box that says, “Speak with us now!” This box is the key to activating the live chat functionality. After clicking the plus sign in the upper right corner of the box, website users are one step away from speaking with a certified loan originator at Bayway Mortgage Group.
After clicking on the plus sign in the box marked “Speak with us now,” the box expands to ask users to enter their name. By entering their name and clicking “Send Chat Request,” users will immediately be connected with one of Bayway Mortgage Group’s certified loan officers.
Bayway Mortgage Group encourages chat users to ask its loan originators any and all questions related to the mortgage process. Individuals can even use this feature to begin a free consultation with a loan officer to get them started with the loan process.
Common questions frequently answered on the live chat function by the Bayway Mortgage Group loan originators include, “How are mortgage rates calculated,” and “Which type of mortgage loan is right for me?”
In the case that a loan officer is asked a question that requires a complex answer or requires additional financial information from the user, the loan officer may choose to ask for the user’s phone number in order to speak with them directly. This helps to streamline all answers in the most effective way possible.
Bayway Mortgage Group is located in Jacksonville, Florida and focuses on offering low rates with less than 15 day closing times and a price match guarantee on refinance and mortgage loans. Bayway Mortgage Group strives to develop a holistic understanding of a client’s situation in order to provide mortgages that are sustainable and will lead to home ownership without financial challenges.
Company Name: Bayway Mortgage GroupContact Person: Brian Smith
Email:Send Email
Phone: 904-446-3907
City: Jacksonville
State: Florida
Country: United States
Website: www.baywaymortgage.com
Source: www.abnewswire.com
